How Traditional Akshaya Differ From Today’s Digital Akshaya Centers?
Introduction
Akshaya Centers that were initially started as e-governance service centers of Kerala have come out as modern, comprehensive technological service centers. This blog post explores how Akshaya Centers function today and evaluates their advancements in comparison to their earlier ITC-based models.
1. Scope of Services
Traditional Akshaya Centers:
Primarily focused on delivering basic e-governance services such as issuing certificates, processing utility bill payments, and handling ration card applications.
Digital Akshaya:
Expanded to offer diverse services, including Aadhaar card updates, GST filing, insurance processing, and digital payment systems, addressing both personal and business needs.
2. Technology and Infrastructure
Traditional Centers:
Operated with minimal technology: slow internet connections, basic computers, and manual, paper-based record-keeping.
Digital Akshaya:
Equipped with high-speed broadband, cloud-based operations, and biometric devices, ensuring precise and efficient service delivery.
3. Accessibility and User Experience
Traditional Centers:
Services required in-person appointments, resulting in long queues and slower processing times.
Digital Akshaya:
Implement a blended delivery approach for services to be provided via internet portals, automated telling machines, and multilingual applications to make things easy for users.
4. Service Speed and Efficiency
Traditional Centers:
Processes were slow due to manual workflows and reliance on paper-based records.
Digital Akshaya:
Automation and real-time data updates have streamlined operations, enabling faster and more efficient service delivery.
5. Inclusivity and Reach
Traditional Centers:
Focused on bridging the digital divide but were limited in reach and infrastructure.
Digital Akshaya:
Provide mobile-friendly and advanced digital solutions, ensuring wider accessibility, including for marginalized communities.
Conclusion
The evolution from traditional to digitalized Akshaya Centers showcases Kerala’s dedication to digital empowerment. While traditional centers laid the groundwork for e-governance, today’s centers redefine service delivery with cutting-edge technology, inclusivity, and efficiency. This transformation is a testament to Kerala’s vision for a truly digital future.